Terms and Conditions

1. General information

These terms and conditions apply to all orders placed through the By Rawdah webshop.

By placing an order on our website, you agree to these terms and conditions. Please read them carefully before completing your purchase.

2. About By Rawdah

By Rawdah is a webshop offering carefully selected lifestyle products inspired by the serenity, beauty and spirituality of Madinah.

If you have any questions about our products, orders or policies, you can contact us by email at info@byrawdah.com.

3. Products and availability

We do our best to present our products as clearly and accurately as possible. Product images, colours and details may vary slightly depending on your screen settings or product batch.

Product availability may change. If a product is no longer available after you have placed an order, we will contact you as soon as possible.

4. Prices

All prices shown on the webshop are displayed in euros unless stated otherwise.

Shipping costs, possible taxes or additional costs will be shown during checkout before you complete your order.

5. Orders

After placing an order, you will receive an order confirmation by email. This confirmation means that we have received your order.

We reserve the right to refuse or cancel an order if there is an error in pricing, stock, product information or payment processing.

6. Payment

Orders must be paid through the available payment methods shown during checkout.

Your order will only be processed after the payment has been successfully completed or confirmed by the payment provider.

7. Shipping and delivery

Shipping options and costs are calculated during checkout based on your delivery address and available carrier options.

Delivery times are estimates and may vary due to order volume, carrier delays, holidays, customs procedures or other circumstances outside our control.

8. Returns

You may return eligible products within 14 days after receiving your order, according to our Return Policy.

Returned products must be unused, undamaged, complete and preferably returned in their original packaging.

9. Damaged or incorrect products

If you receive a damaged or incorrect product, please contact us as soon as possible with your order number and clear photos of the product and packaging.

We will review the situation and help you with the appropriate next steps.

10. Discount codes and promotions

Discount codes and promotional offers may be subject to specific conditions, such as a minimum order value, limited validity period or one time use.

Discounts cannot be applied afterwards if the order has already been placed, unless we clearly state otherwise.

11. Newsletter

You can subscribe to our monthly newsletter to receive updates, inspiration and offers.

When subscribing, you may receive 5 percent off your first order. You can unsubscribe from the newsletter at any time.

12. Intellectual property

All content on the By Rawdah website, including text, images, product designs, branding and visual elements, may not be copied, reproduced or used without permission.

13. Liability

We do our best to keep the website accurate, secure and available. However, we cannot guarantee that the website will always be free from errors, interruptions or technical issues.

By Rawdah is not responsible for indirect damage or loss caused by the use of the website, delayed delivery by carriers or incorrect information entered by the customer.

14. Changes to these terms

We may update these terms and conditions from time to time. The latest version will always be available on this page.

The terms that apply to your order are the terms available at the time you placed your order.

15. Contact

If you have any questions about these terms and conditions, please contact us by email at info@byrawdah.com.