Privacy Policy
At By Rawdah, we handle your personal information with care. This privacy policy explains what information we collect, why we collect it and how we protect it.
1. Who we are
This website is operated by By Rawdah. Through our webshop, we offer lifestyle products inspired by the serenity of Madinah and Al Masjid an Nabawi.
If you have questions about this privacy policy or about how we handle your personal data, you can contact us by email at info@byrawdah.com.
2. Personal data we collect
When you visit our website, place an order, create an account, subscribe to our newsletter or contact us, we may process personal data such as:
- Name and contact details
- Billing and shipping address
- Email address and phone number
- Order details and payment status
- Communication sent through contact forms or email
- Technical information such as browser type, device information and website usage data
3. Why we use your data
We use your personal data only when this is necessary for our webshop, customer service and communication. This may include:
- Processing and delivering your order
- Calculating shipping costs and arranging delivery
- Sending order confirmations and updates
- Responding to questions or support requests
- Managing returns and customer service
- Sending newsletters if you have subscribed
- Improving the website and shopping experience
- Complying with legal and administrative obligations
4. Newsletter
You can subscribe to our newsletter to receive updates, inspiration and occasional offers. Our newsletter is sent approximately once per month.
When you subscribe, you may receive a 5 percent discount on your first order. You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us.
5. Payments and shipping
To process your order, certain data may be shared with payment providers, shipping partners and technical service providers. These parties only receive the information needed to perform their service.
We do not sell your personal data to third parties.
6. How long we keep your data
We do not keep personal data longer than necessary for the purpose for which it was collected, unless we are legally required to keep it for a longer period.
Order and invoice data may be stored for administrative and tax purposes. Newsletter data is kept until you unsubscribe.
7. Your rights
Under applicable privacy laws, you have the right to request access to your personal data, correction of incorrect data, deletion of data, restriction of processing, data portability and objection to certain processing activities.
You can send a request to info@byrawdah.com. We may ask you to confirm your identity before processing your request.
8. Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access and unwanted disclosure.
9. Cookies
Our website may use cookies and similar technologies to make the website work properly, improve performance and understand how visitors use the website.
More information can be found on our Cookie Policy page.
10. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on this page.