Shipping Policy
We carefully prepare every By Rawdah order before shipment. This shipping policy explains how delivery works, how shipping costs are calculated and what you can expect after placing an order.
1. Shipping locations
By Rawdah aims to make its collection accessible to customers from different countries. Available shipping options may depend on your delivery country, city and address.
During checkout, the available shipping methods and costs will be shown based on the delivery details you enter.
2. Shipping costs
Shipping costs are calculated automatically during checkout. The final shipping price may depend on the destination, order size, order weight and available carrier options.
Any shipping costs will be clearly shown before you complete your order.
3. Order processing
After your order has been placed, we carefully prepare and pack your items. Processing time may vary depending on order volume, product availability and special periods.
Once your order has been processed, you will receive order and shipping information by email when applicable.
4. Delivery time
Delivery time depends on the destination country, city and selected shipping method. Estimated delivery times are provided as an indication and may vary due to carrier delays, holidays or customs procedures.
We do our best to process every order as quickly and carefully as possible.
5. Tracking information
If tracking is available for your shipment, you will receive tracking information by email once the order has been handed over to the carrier.
Please allow some time for the tracking link to become active after you receive it.
6. Incorrect delivery details
Please make sure your delivery address is correct before placing your order. By Rawdah is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.
If you notice an error in your address after placing an order, please contact us as soon as possible.
7. Customs and import costs
For international orders, customs duties, import taxes or local charges may apply depending on the destination country.
These costs are the responsibility of the customer and are not included in the product price or shipping costs unless clearly stated otherwise during checkout.
8. Delayed or missing orders
If your order is delayed or you believe your package is missing, please contact us with your order number.
We will review the order details and help you with the next steps where possible.
9. Damaged package
If your package arrives damaged, please contact us as soon as possible. Include your order number and clear photos of the packaging and product.
This helps us review the situation and provide the right support.